Our Shared Promise

Our shared promise to those participating in welfare to work programmes

Our Shared Promise on Customer Care represents a sector-wide commitment to participants in welfare to work programmes. It sets out what people reffered to welfare to work programmes can expect.

It includes commitments from providers to:

• Listen to customers and provide support based on each customer’s circumstances and needs
• Help customers identify and make the most of their strengths
• Make the best use of the customer’s time, taking account of personal circumstances and by being clear when things need to happen

In return, customers are asked to:

• Take responsibility for preparing for and searching for work
• Help providers to understand what is important to them and the help they need
• Fulfil their responsibilities under the benefits system.

Download a copy of Our Shared promise